Sotura collects information you submit through the site, including contact details, company information, and the message you choose to send. We use that information to respond to inquiries, evaluate product fit, and operate the relationship if we work together.
Information we collect
We may receive information you provide directly, basic usage data from site analytics or hosting logs, and request data processed by our form delivery provider.
With your permission, we use Google Analytics to measure page visits, chat opens, and successful email inquiries. Our custom events record the contact method and button location, without your name, email address, or message. Analytics cookies are used only after you choose to allow analytics. You can change that choice using Analytics preferences in the footer.
How we use it
We use this information to communicate with you, improve the site, understand inquiry volume, and support any engagement you start with Sotura.
Sharing and processors
We do not sell personal information. We may share data with service providers that help us run the site, deliver messages, or support the business. For contact forms, we use Web3Forms to transmit submissions from the browser.
Google processes analytics data when you allow analytics. Crisp provides the site chat. If you open it or send a message, Crisp processes that information so the Sotura team can respond.
Retention
We keep information for as long as needed to answer your inquiry, maintain records for our business, or meet legal obligations.
Your choices
You can contact us to ask about the information we hold, request a correction, or request deletion where applicable. If you do not want to use the form, you can reach us through the contact channel on the homepage.
For questions about this policy, use the contact form.